Shipping & Returns

 

 

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SHIPPING

All orders received before 5pm est., are sent out next day.  

Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if your ship to address east of the Mississippi River you can expect to receive an item within 1 to 3 business days from the order date. If you are to the west of the Mississippi, 3 to 5 business days from the order date. Orders are shipped USPS, unless instructed otherwise. 

Wholesale Orders Not Included* 

********Flat Rate Shipping***********
Your item will be shipped either via USPS First Class 1-5 Day Delivery or Priority 2-3 day delivery. 

Have a Blog? Got a large Youtube subscription?......become one of our product testers. We always get new products in, and want you to try them out to tell us, and the world what you think!Click here to go to the contact us page to let us know why you should become a Product Tester!Use Subject Line "I am the real product tester".

Write a Review & Earn Points

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Find a product on the site you have purchased or used
Click Review this product (Link on the bottom left of the page)
Help your fellow smokers shop more efficiently!
After your review is noted a credit to your account will be made.

Support Our Troops!

Here at E-Nail.com.com we would like to show our appreciation for the accomplishments and sacrifices, of our United States service men and women. We are glad to offer, for all APO addressed orders, a 10%  Coupon off your entire purchase. We thank you for your service and look forward to serving you, for a change.

RETURN POLICY:

We believe that our customer should have the right to return a purchase that does not meet their expectations. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met:

Item has not been used to smoke.
Returns must be sent to: E-Nail.com Returns, 1267 Forest Avenue, Rear Suite # 2, SI, NY, 10302

All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
Item is insured for full value, except for a 15% restocking fee and the original shipping costs, if shipping was free for your order, normal shipping costs for your order will be retroactively applied and discounted from the refund.
We are unable to accept returns from outside the United States and Canada, or merchandise that has been made to special order.

PURCHASES FROM OUTSIDE THE U.S.A.:
Shipping to Canada: Exact shipping rates are calculated after purchase you will be notified of the total for your approval before shipping and charging .
It is our pleasure to accept purchases from outside the United States and Canada, International orders are 45$ to ship for most hookahs, please select any shipping option closest to that price and the extra amount will be deducted. A customer service representative will contact you shortly confirming with your shipping cost and your shipping time. Tracking Numbers are an additional $2.95. Please keep in mind, no returns on these purchases, outside the U.S. and Canada.

*We no longer ship to Russia*

DEFECTED ITEMS:
If your package appears damaged or defected, upon opening it , call us immediately at 1-877-289-9987, so we can have it picked up. A replacement will be shipped to you at no additional charge. Be sure to take pictures and/or video to expedite the process. 

CONTACTING US:

Please view our Contact Us page to get in touch with us with any inquiries you may have.