Shipping & Returns
Please note any orders that are already processed and marked as "Awaiting Shipment" will have a $5 processing fee associated when cancelled. Any orders that are marked as "Shipped" will have a 15% restocking fee associated when cancelled as well as shipping cost.
All orders received before 12pm noon est. are sent out same day, any orders received after that time are sent out the next day. If your order is placed after 12pm on Friday then your order will not be shipped out until Monday. If your order is placed on a Saturday or Sunday, your order will not be shipped out until Monday.
Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if the 'ship to' address is east of the Mississippi River you can expect to receive an item within roughly 1 to 3 business days from the order date. If you are to the west of the Mississippi River you can expect to receive your order within 3 to 5 business days from the order date. Orders are shipped USPS, unless instructed otherwise.
Orders over $150 require signature upon delivery.
If you wish to opt out of the signature delivery, you can do so by contacting us directly via email at [email protected] with your order number DIRECTLY AFTER or BEFORE placing your order. You can also contact us through our live chat, or include your decision to waive the signature delivery in your order notes at check out. IF YOUR ORDER ALREADY SHIPPED and you would like to REMOVE the signature delivery requirement, please contact the mail courier directly!
If you decide to remove the signature delivery requirement from your order, you are releasing E-Nail.com from any responsibility regarding your package delivery. If your package is lost, stolen, delivered to the wrong address, or you cannot find it, it will be your responsibility to work with the mail courier to obtain your package.
Route 1-Click Protection Shipping Insurance:
We have partnered with Route to offer the following protection for your order.
1. Insurance for stolen packages
2. Insurance for lost packages.
3. Insurance for any items damaged during transit.
UPDATES ON TRACKING NUMBER:
If your tracking information has not been updated in 48-72 hours, you can contact us so that we can keep a close eye on your order details. If there is no movement within 7 DAYS of the last update on your tracking number, we MAY* reship your package. In the event that you receive both packages, kindly write "RTS" on the second package so that it gets sent back to us. If you would like to keep both packages, contact us directly so that we can offer the additional items at a discounted price. IF BOTH PACKAGES ARE MARKED AS DELIVERED, THERE IS NO COMMUNICATION, AND A RETURN TO SENDER IS NOT PROCESSED, YOU WILL BE CHARGED FULL PRICE FOR ALL ITEMS RECEIVED.
*WE CANNOT RESHIP ORDERS STUCK IN TRANSIT THAT ARE PROCESSED THROUGH SEZZLE
You MUST have Route Protect added to your order to file a claim with Route.com. If you DID NOT include Route Protect on your order please contact us with any concerns regarding "in transit" related issues, we will do our best to find a resolution for you, however, options may be be limited.
E-Nail.com is NOT RESPONSIBLE for packages that are MARKED AS DELIVERED by the courier and are missing, lost, or stolen. If you would like added protection against these unfortunate circumstances, please add Route Protect to your order prior to check out.
If it has only been 24 hours since your package has been shipped, please wait for an update on your tracking number, there will be an update shortly.
Delivery drivers may be overwhelmed during certain times of the year, like the holidays, there are times that a tracking number will not show an update because the package is not scanned at every destination point, then miraculously it'll be marked as delivered. These things do happen and our teammates on the other side of the order process, that are responsible for the delivery of your packages, are doing their best! Please be patient! Your package will come!
Shipping to Canada Package Delivery Time Frame:
- First Class Delivery: 1-999 Days (Usually takes about 2-4 Weeks)
- Priority Mail Delivery: 2-10 Days
We are unable to reship packages for international orders, including Canada. Delivery times may be delayed due to customs!
We believe that our customer should have the right to return a purchase that does not meet their expectations as long as it is unused and not damaged. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met:
The item has not been used or damaged.
All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
Item is insured for full value, except for a 15% restocking fee and the original shipping costs, if shipping was free for your order, normal shipping costs for your order will be retroactively applied and discounted from the refund.
We are unable to accept returns outside the United States and Canada, or merchandise that has been made to special order.
MISSING OR BROKEN ITEMS:
If you are missing items from your order, you are required to notify us via email within 3 DAYS of the delivery date. Please include a picture of EVERY item that was received in your package, along with your order number, and brief description of the missing items.
If any items in your package arrive broken or there are any defects in craftmanship, please contact us via email within 3 DAYS of the delivery date. Please include a picture of the broken items along with your order number.
Email Contact for Missing or Broken Items: [email protected]
If you received your package and the items in the package are NOT what you ordered, this includes color, quantity, size, item, this concern MUST be reported within 24 hours of delivery.
***Discarded items will not be refunded nor replaced***
Any issues with a products functionality MUST be mentioned within 48 hours of delivery. Please contact us via email or live chat with a DETAILED explanation as to why you believe the device is not functioning as expected. Upon contact you WILL be asked questions as part of our trouble shooting process, you are REQUIRED to answer these questions in order to move forward. If a return label is sent, you must return the defective items within 7 DAYS. If the items ARE NOT returned within the mentioned time frame, your return label will be voided and the return process will be cancelled. If you choose to discard your package/device, you will NOT receive a replacement.
If a returned device has apparent user damage, like cracks, or dings from drops and falls and it is no longer working, we will contact you with alternative options to get you a replacement device.
PACKAGE ARRIVES DAMAGED:
If your package appears damaged, please take a picture prior to opening it, call us immediately at 1-929-219-0418, so we may effectively handle your issues. If a package arrives damaged this MUST be reported within 24 hours of delivery. Be sure to take pictures and/or video to expedite the process and email us at [email protected] or submit a contact us form page.
****We are not responsible for lost or stolen items****
If you live in an area where you believe your package may be stolen if left outside, you may contact us to place a signature delivery onto your order - or simply contact the mail courier and ask them to hold your package for pick up.
WRONG ADDRESS ENTERED AT CHECK OUT:
If you accidentally type in the wrong address at check out please notify us within the first few fours of your purchase, you can do so by contacting us via email or our live chat. If your package ALREADY SHIPPED and you realized the address entered is incorrect, please contact the mail courier directly with your tracking number so that they can hold your package for pick up. If the package is MARKED AS DELIVERED to the wrong address, it is your responsibility to contact the mail courier to see if there is a way to obtain your package. If your tracking number shows a processed RETURN TO SENDER, you will be required to process payment for the reshipment costs, so that we can reship your package to the correct address.
IF YOUR ADDRESS IS KNOWN TO HAVE DELIVERY ISSUES:
If your home address is known to have delivery issues and you have a P.O. Box to receive mail from certain couriers, please use your P.O. Box number as your shipping address. When entering your P.O. Box, please DO NOT include your home address or the post office address as a secondary address, this WILL lead to a delay with your order.
If you currently live in a new development and have experienced issues receiving mail in the past, please include this information in your order notes so that we can contact you to make the appropriate changes to your address.
Please view our Contact Us page to get in touch with us with any inquiries you may have.