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FAQ

Welcome to our FAQ Section...

If you don't see the question or answer you are looking for, please submit a contact form and we will answer you ASAP!

Product Questions:

An "E-nail" is an Electronic Nail used for Vaporizing different types of oils and concentrates. It can be used for aromatherapy purposes as well as concentrate consumption.
A "Portable E-nail" is an Electronic Nail used for Vaporizing which is battery powered and does not require an electric connection.
A "Desktop E-nail" is an Electronic Nail used for Vaporizing which is typically requires an electric connection. There are some battery powered desktop e-nails, however they are considered "desktop" due to their size.
A "E-Nectar Collector" is an Electronically Heated "Straw" which can be used for aromatherapy or concentrate consumption. As they rise in popularity there are different styles emerging, from integrated to non-integrated battery styles, those which come with optional bubbler attachments, carrying cases and so much more.
A Reclaim catcher is an additional banger looking adapter which sits between the banger joint of the pipe and the banger you are using. With its silicone bottom which is easily removed, the reclaim falls onto the silicone, easily being removed and reclaimed!

Order Questions:

To prevent credit card fraud and age fraud, each order must be reviewed before processing, once reviewed by our specialist your order status will change. When your order status reads "Awaiting Payment" the funds have already been put on hold from the card given and will be captured once the order has been approved. Your order status will then change to Awaiting Fulfillment.
Your order has been processed and to be shipped within hours. The items you ordered are awaiting picking in our warehouse and packing by our shipping specialists. Once the items have been picked packed and shipped you will be receiving your tracking number.
Please correct your billing address and attempt to process your order once again. The billing street address and zip code must match that which is on file with that card.
Due to strict regulations in our industry we attempt to have the most secure checkout process possible. If your card was charged but your order was not completed, it is because some portion of your billing address is incorrect. Please correct your billing address to match that which your bank has on file for you, then the order will process successfully.
The funds will be available back on your card by the next morning.

Shipping Questions:

As soon as each order has shipped a tracking number is attached to the order. Please track the package via the tracking number provided to see where the package currently is.
Ever since Thanksgiving we have seen an unprecedented demand regarding shipping, between the holiday rush, already strained shipping systems because of the increased demand due to the coronavirus, and then topped off with the most recent release of vaccine's, all shipping companies are completely overwhelmed. We ask politely for your patience and have instated a new program offering store credit for any shipping costs on any order that has been delayed more than 2 business days beyond the 5 business days delivery period. Please contact a rep if this has been the case for your order to receive your store credit.

Sezzle FAQ:

Note: This article is specific to orders placed using long-term financing by Ally Lending. To manage payments on all other Sezzle orders, please visit our FAQ article here.

If your order qualifies for long-term financing with Ally Lending, you will be prompted at checkout to get prequalified with Sezzle + Ally Lending! After providing some additional information, Ally Lending will determine the flexible financing options you are prequalified for. Once you apply for your preferred loan, a hard credit check will be performed (prequalification does not affect your credit), and you will be asked to sign your loan agreement. After this, your order is complete! You will be able to see your Sezzle + Ally Lending orders in your Sezzle dashboard, but all account actions will take place through your Ally Lending account directly (i.e., making payments, updating your personal information, etc.).

When your order is placed, Sezzle + Ally Lending pays the merchant in full immediately, so the merchant has their funds right away and is able to process your order as if you had paid them in full! This isn't layaway, however, so the merchant fulfills your order within their normal shipping and processing times.

All you have to do to get started is select Sezzle at checkout with a participating merchant and we walk you through the rest of the process! Sezzle + Ally Lending is only available for a select number of merchants at this time, but we will continue to add new merchants in the future, so keep a lookout for Sezzle + Ally Lending as you continue to shop with Sezzle!

For more information on Sezzle + Ally Lending, please visit the link below!

https://my.sezzle.com/sezzleplusally/

Please note: Sezzly + Ally is only available to U.S. shoppers at this time.

If you are approved for a loan with sezzle, once the order is placed it will be shipped out as if it was paid in full and you will be required to pay the installments to sezzle for the remainder of your terms that were agreed upon.

If you still have questions about Sezzle or your Sezzle account, please feel free to

Click Here to see the full Sezzle FAQ

Have a question or concern for our team? No problem! There are many ways to get in touch with us!

Contact Form/Email

To reach our team via our online contact form, please visit www.sezzle.com/contact-us/shopper-support. Once here, follow the prompts to let us know the type of issue you are having with the name and email address associated with your Sezzle account.

Chat

We are available via online chat 24/7. You can chat our team from our App or Sezzle dashboard which you can access by logging in here.

Phone

Our phone lines are open 24/7. To reach Sezzle Shopper Support via phone, please call 1-888-540-1867.

PRODUCT QUESTIONS:

  • Q: What is an E-nail?
  • A: An "E-nail" is an Electronic Nail used for Vaporizing different types of oils and concentrates. It can be used for aromatherapy purposes as well as concentrate consumption.
  • Q: What is a Portable E-nail?
  • A: A "Portable E-nail" is an Electronic Nail used for Vaporizing which is battery powered and does not require an electric connection. 
  • Q: What is a Desktop E-nail?
  • A: A "Desktop E-nail" is an Electronic Nail used for Vaporizing which is typically requires an electric connection. There are some battery powered desktop e-nails, however they are considered "desktop" due to their size. 
  • Q: What is a an E-Nectar Collector?
  • A: A "E-Nectar Collector" is an Electronically Heated "Straw" which can be used for aromatherapy or concentrate consumption. As they rise in popularity there are different styles emerging, from integrated to non-integrated battery styles, those which come with optional bubbler attachments, carrying cases and so much more. 
  • Q: What is a a Reclaim Catcher?
  • A: A Reclaim catcher is an additional banger looking adapter which sits between the banger joint of the pipe and the banger you are using. With its silicone bottom which is easily removed, the reclaim falls onto the silicone, easily being removed and reclaimed!

ORDER QUESTIONS:

  • Q; Why is my order status Awaiting Processing?
  • A: To prevent credit card fraud and age fraud, each order must be reviewed before processing, once reviewed by our specialist your order status will change. When your order status reads "Awaiting Payment" the funds have already been put on hold from the card given and will be captured once the order has been approved. Your order status will then change to Awaiting Fulfillment. 
  • Q; Why is my order status Awaiting Fulfillment? 
  • A: Your order has been processed and to be shipped within hours. The items you ordered are awaiting picking in our warehouse and packing by our shipping specialists. Once the items have been picked packed and shipped you will be receiving your tracking number.
  • Q; Why is my order keep getting declined?
  • A: Please correct your billing address and attempt to process your order once again. The billing street address and zip code must match that which is on file with that card. 
  • Q; My card got charged but i didn't get an order confirmation? why is this?
  • A: Due to strict regulations in our industry we attempt to have the most secure checkout process possible. If your card was charged but your order was not completed, it is because some portion of your billing address is incorrect. Please correct your billing address to match that which your bank has on file for you, then the order will process successfully.
  • Q; My order was declined but the funds have been put on hold with my bank, When will the funds be back on my card?
  • A: The funds will be available back on your card by the next morning. 

SHIPPING QUESTIONS:

  • Q: Where is my package?
  • A: As soon as each order has shipped a tracking number is attached to the order. Please track the package via the tracking number provided to see where the package currently is.
  • Q: My package hasn't moved for days, is there anything I can do?
  • Ever since Thanksgiving we have seen an unprecedented demand regarding shipping, between the holiday rush, already strained shipping systems because of the increased demand due to the coronavirus, and then topped off with the most recent release of vaccine's, all shipping companies are completely overwhelmed. We ask politely for your patience and have instated a new program offering store credit for any shipping costs on any order that has been delayed more than 2 business days beyond the 5 business days delivery period. Please contact a rep if this has been the case for your order to receive your store credit. 
UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR PRODUCTS OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND USE OF PRODUCTS IS SOLELY AT YOUR OWN RISK.